Lumber Liquidators
Lumber Liquidators Review 2025
4/5
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Lumber Liquidators Overview
What is Lumber Liquidators?
Lumber Liquidators is a construction-related company specializing primarily in hardwood flooring and other flooring products. Founded by a building contractor in 1994, it developed a niche in offering a wide range of flooring materials, including solid and engineered hardwood, laminate, bamboo, cork, vinyl, and wood-look tile. The company operates numerous stores across North America, emphasizing direct sourcing from mills to provide first-quality flooring products to its customers.
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Lumber Liquidators Products and Services
Lumber Liquidators offers a nationwide network of flooring stores that provide broad selection of flooring products including solid and engineered hardwood, laminate, bamboo, cork, vinyl, and waterproof vinyl plank flooring, designed to suit various residential and commercial needs. Their product range emphasizes quality and style, with options such as hardwood and wood-look vinyl, complemented by related installation materials and accessories like stair noses and T-moldings. Additionally, they provide competitive pricing with frequent sales, a Best Price Guarantee, and support for both DIY and professional installations, ensuring customers receive durable, warranty-backed flooring solutions with diverse aesthetic and functional features.
Lumber Liquidators Features
| Feature | Details |
|---|---|
| Wide flooring selection | Wide flooring selection offers diverse styles including hardwood, laminate, vinyl, and engineered options in various widths. |
| Radiant floor heating | Radiant floor heating provides efficient, even warmth by heating floors directly with ultra-thin, customizable electric panels. |
| Competitive pricing guarantee | The competitive pricing guarantee ensures customers get the lowest price by matching or beating verified competitor quotes. |
| Professional installation service | Professional installation service provides licensed, background-checked experts who ensure smooth, reliable, and tailored flooring installation. |
| Water-resistant laminate | Water-resistant laminate resists moisture on the surface, protecting against occasional spills but not full submersion. |
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Lumber Liquidators Reviews
4/5
Lumber Liquidators Review by PropertyBuild
Lumber Liquidators offers a wide variety of hardwood flooring options at competitive prices, which many customers find appealing. Their in-store staff are generally knowledgeable and helpful, contributing positively to the shopping experience. While some customers have reported issues with product quality and customer service, others praise the durability and appearance of their floors after installation.
Pros
- Wide selection of affordable flooring options available.
- Quick installation services for busy homeowners.
- Convenient online shopping with home delivery options.
Cons
- Limited high-end luxury flooring material selections available.
- Installation complexity may require professional contractor assistance.
- Showroom locations may be geographically limited nationwide.
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Lumber Liquidators FAQ
Is Lumber Liquidators Legitimate?
Yes, Lumber Liquidators is a legitimate business and a specialty retailer of hardwood flooring in the United States. Founded in 1993 and headquartered in Richmond, Virginia, the company operates under the LL Flooring brand name since 2021. Lumber Liquidators operates over 200 stores nationwide, serving homeowners and contractors with hardwood and flooring products, maintaining industry presence for nearly three decades.
Who Owns Lumber Liquidators?
Lumber Liquidators was a publicly-traded company up until 2024 when the company was delisted due to filing Chapter 11 bankruptcy. The company was then acquired by private equity firm F9 Investments, which is owned by Tom Sullivan, who founded Lumber Liquidators over 30 years ago.
How Does Lumber Liquidators Support Rental Property Construction Projects?
Lumber Liquidators supports rental property construction by offering extensive hardwood, laminate, vinyl, and waterproof flooring selections at competitive prices. They provide Pro Services programs with volume discounts, dedicated account representatives, and job-site delivery options. Lumber Liquidators stocks large quantities suitable for multi-unit projects and offers project estimates and flooring expertise. Their wide selection, competitive pricing, and knowledgeable staff help property developers and contractors source cost-effective flooring solutions for rental construction, renovations, and unit turnover projects efficiently.
What are the Primary Products and Services Offered by Lumber Liquidators?
Lumber Liquidators offers hardwood flooring, laminate, luxury vinyl plank, waterproof flooring, engineered wood, and bamboo flooring. They provide moldings, underlayment, adhesives, tools, and installation accessories. Services include free design consultations, installation referrals, Pro Services programs, delivery options, and product samples. Lumber Liquidators offers in-stock inventory, everyday competitive pricing, and flooring expertise. They serve homeowners, contractors, and property managers with specialty flooring solutions through retail stores operating under the LL Flooring brand nationwide.
How Does Lumber Liquidators Handle Customer Complaints and Feedback?
Lumber Liquidators handles customer complaints through store managers, customer service representatives, and dedicated phone support. Customers can report issues via phone, email, in-store, or through their website contact forms. The company maintains return policies, product warranties, and satisfaction guarantees on flooring products. Lumber Liquidators addresses concerns about product quality, installation issues, or delivery problems. They encourage customer feedback through reviews and surveys to improve product offerings and service quality across their LL Flooring store locations.
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