Latchel
PropertyBuild Review
4/5
Latchel Overview
What is Latchel?
Latchel is a maintenance management software designed to automate the process of handling maintenance requests, offering a 24/7 maintenance coordination service. Latchel emphasizes reducing the workload of property managers by managing all aspects of property maintenance, from request to completion. Additionally, it integrates with various property management software systems, enhancing its usability.
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Latchel Products and Services
Latchel offers a range of services primarily aimed at property maintenance management. Their key services include a 24/7 maintenance coordination service that automates the handling of maintenance requests. They provide an end-to-end solution, managing maintenance tasks from the initial request to completion. Latchel also integrates with various property management tools, offering streamlined functionality for property managers and landlords. Their services are designed to reduce the workload and enhance efficiency in property maintenance operations.
Latchel Features
| Feature | Details |
|---|---|
| Maintenance Intake | Provides multiple channels for residents to submit maintenance requests, including calls, texts, and an online dashboard, ensuring accessibility and convenience. |
| 24/7 Emergency Support | Offers round-the-clock emergency maintenance support with response times of 60 seconds or less, ensuring urgent issues are promptly addressed. |
| Maintenance Automation | Automates routine maintenance tasks and workflows, reducing manual intervention and increasing operational efficiency. |
| Dispatch & Scheduling | Coordinates and schedules maintenance work by dispatching preferred vendors, confirming resident availability, and ensuring timely service delivery. |
| Work Order Tracking | Provides real-time tracking of work orders, offering transparency into the status of maintenance tasks and ensuring nothing slips through the cracks. |
| Communication Tools | Facilitates seamless communication between property managers, residents, and service providers, enhancing coordination and resident satisfaction. |
| Budget Approval Automation | Streamlines the budget approval process for maintenance expenses, ensuring financial controls are maintained without delaying necessary work. |
| Reporting and Analytics | Captures high-level metrics and granular performance KPIs, enabling property managers to assess operational health and make data-driven decisions. |
| Invoicing and Payments | Manages invoicing and payments to vendors, ensuring accurate financial transactions and record-keeping. |
| Reputation Management | Collects resident reviews after maintenance tasks, averaging a 4.8/5 star rating, and automatically pushes 5-star reviews to online profiles to enhance the property’s reputation. |
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Latchel Reviews
4/5
Latchel Review by PropertyBuild
Latchel offers a convenient and efficient software based solution for property maintenance management. Its 24/7 maintenance coordination service is a significant advantage, ensuring prompt responses to maintenance issues. The software’s integration with various property management tools streamlines operations. However, the reliance on external contractors may vary in quality, and there could be challenges in customization for specific property needs. Additionally, the cost effectiveness of Latchel’s services could be a concern for smaller property owners.
Pros
- 24/7 maintenance coordination.
- Seamless integration with property management tools.
- Efficient handling of maintenance requests.
Cons
- Variable quality of external contractors.
- Limited customization options.
- Potential cost concerns for smaller properties.
Latchel Alternatives
Latchel FAQ
Is Latchel Legitimate?
Yes, Latchel is a legitimate software solution for rental property maintenance that was founded in 2017 and is venture backed.
Who Owns Latchel?
Latchel is a privately held company that is owned by a series of investors who have invested in the company since its founding in 2016.
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