Floor & Decor
Floor & Decor Review 2026
4/5
PropertyBuild Construction Reviews
Floor & Decor Overview
What is Floor & Decor?
Floor & Decor is a specialty retailer that focuses on providing hard surface flooring and related installation products for residential and commercial construction projects. The company operates warehouse-format stores that offer an extensive selection of tile, wood, laminate, and vinyl flooring materials, along with installation tools and accessories. Floor & Decor serves both professional contractors and do-it-yourself customers, positioning itself as a one-stop destination for flooring solutions in the construction and home improvement market.
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Floor & Decor Products and Services
Floor & Decor operates as a comprehensive specialty retailer delivering an extensive range of hard surface flooring solutions, including tile, wood, laminate, and vinyl materials, specifically designed for both residential and commercial construction projects. The company’s warehouse-format stores provide customers with not only premium flooring materials but also essential installation tools, accessories, and related products to ensure complete project success. Serving both professional contractors and DIY enthusiasts, Floor & Decor positions itself as the ultimate one-stop destination where customers can access everything needed to transform spaces with high-quality flooring solutions.
Floor & Decor Features
| Feature | Details |
|---|---|
| Wide product selection | Wide product selection includes extensive flooring types, styles, colors, and installation materials for all projects. |
| Professional installation services | Professional installation services provide expert assessment, precise measurements, and certified installers for seamless flooring setup. |
| Exclusive PRO Rewards | Exclusive PRO Rewards is a free loyalty program offering professionals points, discounts, and perks on flooring purchases. |
| Financing options available | Special financing offers no interest if paid in full within 6 to 18 months and 6.99% APR for 48 months. |
| Inspirational design displays | Inspirational design displays showcase creative tile combinations and real-life room settings to spark home design ideas. |
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Floor & Decor Reviews
4/5
Floor & Decor Review by PropertyBuild
Floor & Decor has been praised by some customers for providing a seamless purchasing process and helpful staff during tile and flooring projects, suggesting a positive shopping experience in certain cases. Additionally, the company is noted for offering opportunities and good work-life balance for employees, supported by caring leadership across different levels of the organization. However, it is worth noting that customer reviews vary widely, with some reporting dissatisfaction regarding product quality and customer service responsiveness, indicating that experiences may differ depending on location and specific situations.
Pros
- Wide selection of affordable flooring options available.
- Convenient one-stop shop for home renovation projects.
- Professional installation services available for customer convenience.
Cons
- Limited high-end luxury flooring material selections available.
- Overwhelming product variety may complicate decision-making process.
- Installation services not available at all locations.
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Floor & Decor FAQ
Is Floor & Decor Legitimate?
Yes, Floor & Decor is a legitimate business and a leading specialty retailer of hard surface flooring in the United States. Founded in 2000 and headquartered in Atlanta, Georgia, the company is publicly traded on the New York Stock Exchange (NYSE: FND). Floor & Decor operates over 180 warehouse-format stores nationwide, serving contractors, designers, and homeowners with extensive flooring selections and competitive pricing, maintaining strong industry credibility and customer satisfaction.
Who Owns Floor & Decor?
Floor & Decor is a publicly-traded company listed on the New York Stock Exchange under ticker symbol FND. Ownership is distributed among institutional investors, mutual funds, and individual shareholders. The company is governed by a board of directors and led by CEO Thomas Taylor and executive management. Floor & Decor was founded in 2000, went public in 2017, and operates independently as a specialty flooring retailer headquartered in Atlanta, Georgia.
How Does Floor & Decor Support Rental Property Construction Projects?
Floor & Decor supports rental property construction by offering extensive tile, hardwood, laminate, vinyl, and stone flooring selections at competitive prices. They provide Pro Premier membership benefits including volume discounts, dedicated account managers, job-site delivery, and project quotes. Floor & Decor stocks large quantities for multi-unit projects, offers design assistance, and provides installation materials and tools. Their warehouse stores and experienced staff help property developers and contractors source cost-effective flooring solutions efficiently for rental construction and renovation projects.
What are the Primary Products and Services Offered by Floor & Decor?
Floor & Decor offers tile, hardwood, laminate, luxury vinyl, natural stone, decorative accents, and installation materials. They provide underlayment, grout, adhesives, tools, and flooring accessories. Services include free design services, Pro Premier contractor programs, job-site delivery, product samples, and installation tool rentals. Floor & Decor offers competitive everyday pricing, extensive in-stock inventory, and knowledgeable staff assistance. They serve homeowners, contractors, designers, and builders with comprehensive hard surface flooring solutions through warehouse-format stores.
How Does Floor & Decor Handle Customer Complaints and Feedback?
Floor & Decor handles customer complaints through store managers, customer service representatives, and Pro Premier account managers for contractors. Customers can report issues via phone, email, in-store, or through their website contact forms. The company maintains return policies, product quality guarantees, and satisfaction commitments. Floor & Decor addresses concerns about product defects, delivery issues, or service problems promptly. They encourage customer feedback to improve shopping experiences and maintain their reputation for quality products and service.
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